Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Maven platform operated by Maven ("Maven," "we," "us," or "our"), available at gomaven.ai and associated services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use Maven. If you are using Maven on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Registration

To use Maven, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@gomaven.ai if you suspect unauthorized access to your account.

3. Description of Service

Maven is an AI-powered advertising intelligence platform that provides:

• Ad Diagnostics: Analysis of your advertising campaigns using behavioral science frameworks to identify performance issues and opportunities
• Business DNA Extraction: AI-powered brand identity profiling from website URLs
• Ad Generation: AI-generated ad creative (copy, images, and complete ads) tailored to your brand
• Ad Publishing: Direct publishing of generated ads to connected Meta Ads accounts
• Website Analysis: Performance auditing powered by Google PageSpeed Insights
• Brand Kit Management: Brand identity curation including logos, colors, typography, and voice

4. Connected Advertising Platforms

Maven connects to third-party advertising platforms (including Meta/Facebook, Google, and TikTok) via OAuth 2.0. By connecting a platform, you authorize Maven to access your advertising data in accordance with the permissions you grant. You may disconnect any platform at any time from your Maven dashboard, which immediately revokes access and deletes stored OAuth tokens.

You are responsible for ensuring you have the right to connect any advertising account to Maven. If you manage accounts on behalf of clients, you must have their authorization before connecting those accounts.

5. Data Security

We take the security of your data seriously. All OAuth tokens are encrypted at rest using Fernet symmetric encryption (AES-128-CBC with HMAC-SHA256 authentication). Encryption keys are managed via Google Cloud Secret Manager. All API requests are authenticated via JWT with algorithm pinning. Row-Level Security is enforced on all database tables. For full details, see our Privacy Policy.

6. AI-Generated Content

6.1 Ownership

All ad copy, images, angles, briefs, and other creative content generated by Maven using your brand data belong to you. Maven does not claim ownership over content generated for your organization.

6.2 Limitations

AI-generated content is provided as-is and should be reviewed before publishing. Maven does not guarantee that generated content will comply with all advertising platform policies, local regulations, or industry-specific requirements. You are responsible for reviewing all generated content before publishing it to advertising platforms.

6.3 AI Model Providers

Maven uses third-party AI models (including OpenAI and Google Gemini) to power analysis and generation. These providers process your data under their respective terms of service and data processing agreements. Maven does not control how these providers process data beyond the scope of their published policies.

7. Acceptable Use

You agree not to:

• Use Maven to create deceptive, misleading, or fraudulent advertising content
• Violate any applicable advertising laws, regulations, or platform policies
• Attempt to reverse-engineer, decompile, or extract Maven's AI prompts or proprietary algorithms
• Circumvent rate limits, usage quotas, or security measures
• Use Maven to access or process data you are not authorized to access
• Resell, sublicense, or redistribute Maven's Service without written permission
• Upload malicious content, code, or files to the Service

8. Usage Quotas and Rate Limits

Maven enforces monthly usage quotas and per-minute rate limits on API endpoints. These limits vary by subscription tier. Exceeding your quota will result in temporary restriction of the affected feature until the next billing cycle. Attempting to bypass quotas or rate limits is a violation of these Terms.

9. Subscription and Billing

Maven offers free and paid subscription tiers. Paid features require an active subscription. Pricing, features, and quotas for each tier are described on our pricing page. We reserve the right to change pricing with 30 days' notice. You may cancel your subscription at any time from your account settings.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Maven and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service.

Maven does not guarantee specific advertising performance results. Ad performance depends on numerous factors beyond Maven's control, including market conditions, audience targeting, budget allocation, and platform algorithms. Metrics and testimonials cited on our website represent individual results and are not guaranteed.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Maven does not warrant that the Service will be uninterrupted, error-free, or secure.

12. Termination

We may suspend or terminate your access to Maven at any time for violation of these Terms, with or without notice. You may terminate your account at any time by contacting us at support@gomaven.ai or by using the account deletion option in your dashboard. Upon termination, your data will be handled in accordance with our Data Deletion Policy.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of Maven after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from or related to these Terms or the Service shall be resolved through good-faith negotiation before pursuing formal dispute resolution.

15. Contact Us

For questions or concerns about these Terms, please contact us at support@gomaven.ai.